Proje Hikayesi
AI-Powered Customer Experience Transformation
Wiky AI CRM is a software solution focused on 'Conversational Commerce', developed for businesses struggling to manage high customer traffic. Built on the WhatsApp Business API infrastructure, this system brings together AI-powered bots and human operators on a single management panel.
Smart Chat Management and Features
Unlike standard chatbots, Wiky AI uses Natural Language Processing (NLP) technology to understand customer intent (purchase, support, complaint) and take the correct action.
- AI & Hybrid Chat Structure: While AI answers frequently asked questions in seconds, it automatically assigns the conversation to the relevant human operator in complex situations.
- Multi-Management on Single Screen: Managing all messages from WhatsApp, Instagram, and Web Chat channels via a single 'Unified Inbox'.
- Customer Recognition & CRM Record: Provides personalized support by displaying the customer's past orders, preferences, and communication history instantly during the chat.
- Analytics & Reporting: A dashboard visualizing critical metrics such as 'Most asked questions', 'Average response time', and 'Bot success rate'.
Wiky AI CRM is a futuristic solution that increases customer satisfaction to 90% while providing significant savings in operational support costs.
