Proje Hikayesi
Integrated Software Solution for Operational Excellence
The comprehensive CRM and Admin Panel project we developed for Imfexim digitizes and unifies the company's two main arteries, 'Sales' and 'Technical Service', under a single roof. Instead of complex Excel files and disconnected processes, a measurable and auditable digital infrastructure has been established.
Advanced Modular Structure and Features
The system not only keeps customer records but tracks the entire lifecycle of a product from sale to technical service maintenance.
- Product & Sales Management: Smart modules that increase the sales team's speed with quote creation, order tracking, inventory management, and current account integration.
- Technical Service Tracking System: Defective device acceptance, service form creation, spare part replacement tracking, warranty status inquiry, and automated SMS/Email notifications to the customer.
- Dynamic Reporting (Dashboard): Visual data panels showing daily turnover, pending service records, and personnel performance for the management team.
- Mobile-Compatible Field Management: A responsive interface allowing sales representatives and technicians to input data from the field.
The Imfexim CRM project is a scalable success story that increased the business's operational efficiency by 40% and minimized human error.
